Privacy Policy

At Samco Battery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect the following personal information when you:

• Contact us: Name, phone number, email address, and message content
• Place orders: Billing and shipping addresses, payment information
• Visit our store: Contact details for service and support
• Use our website: IP address, browser type, device information

Automatically Collected Information

• Website usage data and analytics
• Browser type and operating system
• Pages visited and time spent on site
• Referring website or search terms

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To fulfill your battery charger orders and provide delivery
• Customer Service: To respond to your inquiries and provide technical support
• Warranty Claims: To process warranty and return requests
• Communication: To send order updates, warranty information, and important notices
• Website Improvement: To analyze usage and improve our services
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us deliver products (shipping companies, payment processors)
• Legal Requirements: When required by law, court order, or legal process
• Business Transfer: In case of merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using encryption
• Limited access to personal information by authorized personnel only
• Regular security reviews and updates
• Secure storage of physical and electronic records

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Order Information: 1 year for warranty and tax purposes
• Contact Inquiries: 1 year unless ongoing service required
• Website Analytics: 1 year for business analysis
• Marketing Communications: Until you unsubscribe

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for marketing purposes
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking

Our website may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party services:

• WhatsApp: For customer communication
• Google Maps: For location and directions
• Payment Processors: For secure transactions

These third-party services have their own privacy policies. We are not responsible for their privacy practices.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Modified" date
• Sending email notification for significant changes

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in New Delhi, India.

By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.